Creating a climate of security and trust are the keys to the success of electronic commerce. And this is what we provide. You can be sure. Our main goal is customer satisfaction
Returns / Right of Withdrawal
Our commitment is to achieve your total satisfaction, so if you are not satisfied, we will refund your money. The return time is 14 calendar days. The cost of the return postage is borne by the customer.
Si le produit est défectueux d’origine, vous devez contacter JVS Informatica dans les 4 premiers jours de sa réception et signaler le problème. Si le service technique estime qu’il s’agit d’un défaut d’origine, JVS Informatica se chargera de l’expédition du même produit acheté par le client et de la collecte du produit défectueux. En prenant en charge les frais de port pour le retour et le nouvel envoi.
If the product by mistake, does not correspond to the order: JVS Informática will bear the costs of collecting the wrong product and delivering the corresponding to the order placed.
If the product you have ordered does not satisfy you:
You can send it to our warehouses by courier and properly packed, so that it does not suffer damage on the way back.
The product must be in perfect condition, in the original packaging and you must return it as you received it. Products that have been used cannot be returned, beyond the verification of its operation.
Once the product is in our warehouses and we have verified that it is in the correct state, we will proceed to make the return of the money by means of a transfer to the account that you indicate.
In the case of laptop screens, it is an essential requirement not to have removed the screen protector at any time for its return. If the protector has been removed, the return will not be accepted.
In the event of a defective product, JVS Informática shall proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, procedures that will be free for the consumer and user. JVS Informatica is liable for any lack of conformity that appears within a period of two years from delivery. The consumer and user must inform JVS Informatica of the lack of conformity within two months of becoming aware of it.
How to exercise your right to return:
Let us know:
By phone: 942 71 97 35
By mail at: info@jvs-informatica.com
Data to be provided:
Order number or invoice number.
From this moment, our operators will tell you how to make the return, which will consist of:
Send us the products to be returned within a period of no more than 30 days from the date you notified us of your intention to return the products, by courier to the following address:
JVS Informatics
C / Perez Galdos SN low
39560 Unquera
Cantabria
Guarantee
All items offered in our store are guaranteed for a period of two years (except batteries and chargers that have a 6-month warranty) according to current legislation or, where appropriate, that granted by the manufacturer. With the manufacturer's warranty and the purchase invoice, the repair and replacement will be free for the consumer and user. Said gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials.
In case of breakage of the product due to damage during transport, you must notify within 24 hours after receipt of the order, including photos, both of the product where the damage is seen, as the box, by mail or whatsapp.
JVS Informatica is liable for any lack of conformity that appears within a period of two years from delivery. For its part, the consumer must inform the seller of the lack of conformity within two months of becoming aware of it.
Address
JVS Informatica
CIF: 72095743N
Address: C / Perez Galdos SN bajo
39560 Unquera, Cantabria
Contact telephone number: 942 71 97 35
