How can I find the reference of the product I need to buy?
- Screen : Once the screen is removed, at the back you will see a sticker with the manufacturer's information and a reference similar to the following: N156BGA-EA3.
It is important that the reference exactly matches with your screen, if not, please contact us and we will provide you a reference compatible with yours.
If we search by computer model, we must bear in mind that the same laptop model can use different types of screen.
In that case, please contact our customer service and we will help you with the purchase process. - Batteries / Chargers : Once the battery or charger has been removed, you will see the manufacturer's logo and the product reference will appear next to it.
It is very important that the voltage matches. - Keyboards : normally we will find a sticker with the reference once it has been removed from the back.
What is the difference between a screen with a gloss finish and a matte finish?
A screen with a gloss finish reflects any source of light in the environment, mirror type, since they use reflective glass.
A screen with a matte finish is designed to reduce reflection by scattering the light that reaches the monitor, blocking the light output. As a benefit, they avoid irritating the eyes of users, they are preferred for office or telework environments and are ideal for outdoor work.
How long warranty do the products have?
- Screens : 2 years directly with us.
- Batteries / Chargers / Parts and other consumables 6 months.
How is the buy process?
You can register on our website or buy as a guest, and there locate the product you need. You can pay by credit card, cash on delivery or bank transfer.
You can also contact us by phone or email and our operators will process your order. In these cases, the form of payment is cash on delivery or bank transfer.
Do I have a special price if I am a computer professional?
Yes, you can send us the 036 or reseller certificate and we will register you as a customer.
I have doubts about which product to buy.
- You can contact us at 942 71 97 35
- Write to us at whatsapp 644 46 49 60
- Send us an email info@jvs-informatica.com.
We will guide you in the process of selecting the product you need.
Where is my invoice? Where can I download my invoice?
Entering with your username and password. Section "My account" and you will see the option "History and details of my orders", there you can download them for each order.
I need to cancel my order, what is the procedure?
Contact us at 942 71 97 35 to check the status of the order.
What is the return process?
Contact us:
- By phone: 942 71 97 35
- Whatsapp 644 46 49 60
- By mail at: info@jvs-informatica.com.
Data to be provided:
Order number or invoice number.From this moment, our operators will tell you how to make the return, which will consist of:
How can I manage a guarantee?
Contact us:
- By phone: 942 71 97 35
- Whatsapp 644 46 49 60
- By mail at: info@jvs-informatica.com
Data to be provided:
Order number or invoice number.
Send the products by courier to the following address: JVS Informática C / Perez Galdos SN under 39560 Unquera Cantabria
I can not access my account. What I can do?
Contact us.
If I need technical assistance, how can I contact them.
Contact us: By phone: 942 71 97 35 Whatsapp 644 46 49 60 By mail at: info@jvs-informatica.com
